The identity verification process is typically quick and straightforward: you simply follow the system prompts and complete the procedure within a short time.
However, occasionally issues may arise that delay or prevent successful verification.
Below are the most common problems and tips on how to resolve them.
📄 1. Documents Rejected
The most frequent cause of verification problems is incorrect document submission.
If your document is not accepted, the system will immediately display an error message explaining the issue.
Please check for the following:
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The document is damaged or partially obscured.
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The colours are distorted (e.g. due to filters or image editing).
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An unsupported document type has been uploaded.
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The document is expired.
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The image is blurry or unreadable.
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A copy or scan has been uploaded instead of a live photo of the original document.
👉 Before re-uploading, make sure:
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The document is valid (not expired).
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The photo is clear, well-lit, and free of shadows or glare.
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The entire document is visible and unobstructed.
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You use a live photo, not a scan or a screenshot.
⏳ 2. Verification Taking Longer Than Expected
Sometimes the verification process may take longer due to a high volume of requests.
This does not necessarily mean there is an issue with your documents.
In such cases:
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Please wait for a notification confirming the verification status.
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Do not re-upload the same documents unless prompted to do so.
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Ensure the email address linked to your account is current, so you don’t miss important updates.
🌍 3. Unsupported Country
KauriFinance services are not available in all regions.
If you're trying to verify your account from a country that is not on the supported list, the system will be unable to complete your verification.
👉 Before registering, check the list of Supported countries – KauriFinance Help Centre to ensure eligibility
✅ Final Tip
By following these recommendations, you can avoid the most common verification issues and complete the process more quickly and efficiently.